Frequently Asked Questions
Everything you need to know about powering your devices.
How do I register my mophie product for warranty?
To register your product, visit our website and navigate to the 'Warranty' section. You will need to create an account and provide your proof of purchase to ensure your device is covered under our standard two-year limited warranty.
What is the return policy for orders placed on the website?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging within 30 days of the delivery date for a full refund.
Are mophie power banks compatible with both iPhone and Android?
Yes, our universal batteries and power banks are designed to work with most USB-enabled devices. We offer a variety of cables including USB-C, Lightning, and Micro-USB to ensure compatibility across all major smartphone brands.
How long does it take for my order to ship?
Standard orders typically process within 1-2 business days. Once shipped, domestic delivery usually takes 3-5 business days depending on the shipping method selected at checkout.
Is it safe to leave my phone on a mophie wireless charger overnight?
Absolutely. mophie wireless charging pads feature smart charging circuitry that communicates with your device to deliver the optimal amount of power and will safely stop charging once the battery reaches 100%.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.